www.XuvTools.org
Table of ContentsSupportIf you have a problem with XuvTools, this page should help you get in contact with the developers. Before reporting an issue, please make sure you have the latest version of XuvTools! Known Issues PageFor issues that are known but not fixable, we keep the following page: Required for all Bug Reports!
Submit Bug Reports and Feature Requests via Issue TrackerThe best way to report problems is by entering them in the XuvTools bug tracker at Please check the list of existing bug reports, before reporting an issue! Thank you. Submit Bug Reports and Feature Requests via emailIf you are unable to use the bugtracker, you can contact us via the dedicated email address bugs(a)xuvtools.org. Send us a General Support QuestionGeneral support questions that do not fit into the category “Bug Reports and Feature Requests” above can be directed at the email address support(a)xuvtools.org. Sending Data SetsIn certain cases we might require the data set in addition to the log files. If we do need the data set, we will ask you via email to send it in. Note that we will treat your data set as confidential, and that we will never give out any data sets or use them for anything else than fixing and testing the reported error. If we have asked you to send in a data set, here are the instructions what to do next:
Login to the FTPYou need login credentials (username and password) to log into our FTP server, which you can ask for at support(a)xuvtools.org. The free and very good FileZilla client can be used for FTP access, available from http://filezilla-project.org/. We do not use security level FTPES (FTP over SSL) yet. Login-settings for registered users are: host: ftp://xuvtools.org user: <username> pass: <password> port: 20020 |
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