XuvTools is developed in a cooperative effort from:
  • Chair of Pattern Recognition and Image Processing [www]
  • Friedrich Miescher Institute for Biomedical Research [www]
  • Center for Biological Systems Analysis [www]
 

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support [2010/06/14 16:41]
mario added link to trac
support [2010/06/18 21:59]
mario updated many many details
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 ====== Support ====== ====== Support ======
  
-==== Issue / Bug Tracker ====+If you have a problem with XuvTools, this page should help you get in contact with the developers. Before reporting an issue, please make sure you have the latest version of XuvTools! ​
  
-We now have public ​bug tracker at+==== Required for all Bug Reports! ==== 
 + 
 +   - The version number of XuvTools. The version can be found in the ''​About''​-Dialog. 
 +   - The operating system you are using (Mac Leopard, Mac Snow Leopard, ..., Windows XP, Windows 7, ..., Linux...) 
 +   - A detailed description of the problem, i.e. 
 +     * What did you do last in XuvTools before the issue appeared? 
 +   - To make it easier for us to debug the problem, please attach the compressed log files to your email. The log file does not contain any personal information,​ except for the file name and path of your data sets. Log files can be generated as follows: 
 +     * Make sure that XuvTools (xuvtools_gui.exe in Windows) is not running (e.g. using the Task Manager in Windows) 
 +     * Start //​XuvTools//​ 
 +     * Open the menu "​Tools",​ choose "​Advanced"​ (or simply use <​Ctrl>​-V),​ check "​Enable logging to disk" and choose ​directory where the log files will be stored 
 +     * Load your datasets in the stitcher 
 +     * Start the stitcher 
 +     * If the stitcher crashes or gives you any error, close it! 
 +     * Compress the log files (//​stitcher_log.txt//​ and //​stitcher_err.txt//​) with your favourite zip-program,​ e.g. [[http://​www.7-zip.org/​download.html|7-Zip]] or [[http://​www.rarlab.com/​download.htm|WinRAR]]. 
 +     * Attach the log to the bug report 
 + 
 +==== Submit Bug Reports and Feature Requests via Issue Tracker ==== 
 + 
 +The best way to report problems is by entering them in the XuvTools ​bug tracker at
    * http://​trac.xuvtools.org/​    * http://​trac.xuvtools.org/​
  
 Please check the list of existing bug reports, before reporting an issue! Thank you. Please check the list of existing bug reports, before reporting an issue! Thank you.
  
-==== Sending ​Bug Reports ====+==== Submit ​Bug Reports ​and Feature Requests via email ====
  
-If you have problems feel free to contact us at support(a)xuvtools.org. ​+If you are unable ​to use the bugtracker, you can contact us via the dedicated email address bugs(a)xuvtools.org.
  
-For bug reports, please use the dedicated email address bugs(a)xuvtools.org. To make it easier for us to debug the problem, please attach the compressed log files to your email. The log file does not contain any personal information,​ except for the file name and path of your data sets. Log files can be generated as follows:+==== Send us a General Support Question ====
  
-   - Make sure you have the latest version of XuvTools. The version number can be checked in the ''​About''​-Dialog. +General support questions ​that do not fit into the category ​"Bug Reports and Feature Requests" ​above can be directed at the email address support(a)xuvtools.org.
-   - Make sure that XuvTools (xuvtools_gui.exe in Windows) is not running (e.g. using the Task Manager in Windows) +
-   - Start //​XuvTools//​ +
-   - Open the menu "Tools", choose "​Advanced"​ (or simply use <​Ctrl>​-V),​ check "​Enable logging to disk" and choose a directory where the log files will be stored +
-   - Load your datasets in the stitcher +
-   - Start the stitcher +
-   - If the stitcher crashes or gives you any error, close it! +
-   - Compress the log files (//​stitcher_log.txt//​ and //​stitcher_err.txt//​) with your favourite zip-program,​ e.g. [[http://​www.7-zip.org/​download.html|7-Zip]] or [[http://​www.rarlab.com/​download.htm|WinRAR]]. +
-   - Send us the packed log files via email to bugs(a)xuvtools.org+
  
 ==== Sending Data Sets ==== ==== Sending Data Sets ====
support.txt · Last modified: 2010/11/29 21:34 by mario
Contact: admin(a)xuvtools.org